Help Desk

One of the crucial business areas these days is the help desk. We understand the criticality of this operation and can provide experienced people to man the desk. Help desk support involves understanding of the user’s problem, diagnosing the reason and rectifying the same.

With the Help Desk feature, employees can open a ticket for various issues or requirements that they may have. Depending on the issue category, the tickets are routed to the concerned department which could be HR, administration, IT, finance, etc. This is a boon to improve internal services standards and monitor SLAs. This eliminates the unnecessary involvement of personnel and instead, is taken care of by a smart and automated system through employee self service.