Reception Services
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Very often, on the other end of an incoming call, is a prospect waiting to be converted to a customer. However, not all businesses are able to treat incoming calls with the respect they deserve, not for lack of will, but for want of an effective inbound call handling system. ConVox Virtual Receptionist is an intelligent solution that not only helps you handle each incoming call effectively, but also puts valuable data at your disposal for monitoring and improving business processes.
Highlights
- Efficient and effective inbound call management using virtual numbers and an intelligent telephony platform
- Enables connecting calls to relevant experts
- Intelligent routing and IVR
- Serial or parallel routing (up to 8 numbers)
- Recording option for interaction quality monitoring
- Makes detailed Incoming call data available: useful for monitoring, analysis and improvement of business processes
- Enables automatic context building for incoming calls (e.g., assigning a unique virtual number to each product), leading to better results
- Virtual numbers offer privacy and safeguards against changing numbers
- Does away with the need for communicating multiple numbers (virtual number can be mapped to PRI pilot number)
- Ideal for companies / business functions that handle a significant amount of inbound calls
